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High Cotton Quiz
What if a vendor can't log in to Ricochet?
"Call Ande! She'll help you."
Log in to Ricochet and send them a login link
"Sorry, I don't know how. Best of luck!"
A lightbulb is out. What do you do?
Contact Ande and ask her to do it
Find a bulb and change it yourself
Ignore it and hope Ande sees it next time she's in
What if there's not a tag on an item?
Ask the customer where they found the item and walk to the booth to figure out who's it is. Let the customer make a reasonable offer on the product.
Tell the customer it's not for sale and to come back later.
Guess who it belongs to and ring it up.
The computer won't turn on. Now what?
Call Ande or Halle for help
Turn the computer on in the bottom right corner of the underside of the screen
Tell customers we're closed down for a while
You think you see someone stealing something but you're not totally sure. What do you do? Click ALL of the correct answers.
Ignore it. It's not worth the trouble.
Tell Ande
Walk towards them and act like you're primping stuff around them, making your presence known.
Ask if they'd like you to hold anything at the front of the counter.
Say, "I know you stole something. Please give it back."
Pretend like you're talking on the phone and mention something about "cameras."
Put your hands inside their pockets to get it back yourself.
A customer walks in, emails, FB messages, or texts and says they want to be a vendor. What do you do?
Tell them to call Ande
Tell them you're not sure about the details and to come back when Ande is here
Input their information on the High Cotton Waiting List document
Someone asks, "Hi, how are you?"
"I'm great, thank you. How are you?"
"Terrible! I'm tired, cranky, and I don't really want to be here."
You reply with a 5-minute long conversation about how you're doing.
You're working the store alone and you have to use the bathroom or run upstairs. What do you do?
Leave the counter and just go do it
Lock the doors and then go do it
Put the Away buzzer on the counter and bring the buzzer speaker with you
You hear the "ding dong" of the front door sensor. What do you do?
Immediately, and with a loud voice, greet the customer with a few words, like "Hi there!" or "Welcome in!"
Ignore it and wait until they come closer to the register
Greet them with a gentle, quiet voice
Halle or Ande texts or emails you about something. What's the best way to respond?
Assume you don't need to respond, as they'll contact again if they really need something
Wait a couple of days and then respond
Respond immediately
Where do you park? Click ALL the right answers.
In the loading zone in the back parking lot
In the 30-minute spot in the back parking lot
In the Staff section of the back parking lot
In the parking lot right next to our building
In the parking lot a block away
Someone comes in with a tax exempt form, a "re-seller" form, or they ask for a "re-seller" or "wholesale" discount. What do you do?
Tell them you have no idea how to do that
Call Ande
Ask for their reseller or wholesale form, take a picture of it, and when you check them out, un-check the "taxable" box
Take their word for it and give them a 50% off discount
What if the card reader doesn't work?
Click Add Manual Card Entry and type the numbers in
Call Ande
Tell the customer we can't take their credit card
You need someone else to cover your shift. Now what?
Text Ande and tell her the nature of your calling out
Text Halle and say you can't work and need someone to cover
Contact all non-management staff and ask them to cover. Then tell Halle so she can be aware and change the schedule.
Change is running low in the drawer and it's Friday afternoon. What do you do? (2 correct answers!)
Treat it with urgency since banks are closed on weekends. Check the safe for change then carefully switch out large bills for change.
Do nothing. Halle will get it covered.
Tell Halle about the situation and await her direction.
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